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What are your return, exchange and cancellation policy?

We want you and your dog to be completely satisfied with our fresh, raw dog food so you can return or exchange your order if you notify us within 48 hours from the date of purchase by emailing or calling our friendly VIP (Very Important Paws) Team on or 01380 716 599.

Please use the original, undamaged packaging and the food should be returned to us using an appropriate courier to preserve its condition. 

The address for return is: 

Poppy’s Picnic HQ, 24 High Street, Bromham, Wiltshire SN15 2EX